Delivery and returns
Delivery and dispatch time:
We aim to always have your items with you as quickly as possible. Items are generally despatched within 3 working days.
- Orders are sent by An Post for €5.95.
- All international orders are sent by An Post and passed to your national postal service. This shipping is charged at cost, depending on the weight of your parcel. Please see below for the benefits of selecting “Registered Post” above “Standard Post”.
We want you to be happy with all of the purchases you make from My Cotton Drawer. If you receive an item that you feel is different in hand and doesn't suit, you can return the item for refund or exchange within 14 days of receipt. However, if 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund - we may be able to offer an exchange, so please contact us to see what your options are. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that for hygiene reasons swimwear/nappies and menstrual products are not eligible for return. Gift cards are also non-returnable. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please note you must cover the postage costs for returns of non defective items. If your order qualified for free shipping and you return non defective items, the €5.95 cost of the delivery will be withheld from your refund.
Once your return is received and inspected, we will usually immediately process a refund, or we will contact you if we need further information or you have requested an exchange. Credit will automatically be applied to your credit card or original method of payment, and you should see this within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We will replace or refund items if they are defective or damaged. If you have an issue with a defective item, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: My Cotton Drawer, Tibradden Lane, Rathfarnham, Dublin 16, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. We cannot process a refund or exchange until we receive the item. We cannot refund the initial shipping costs when refunding unless the item was defective.
Shipping within Ireland
If you require tracking for your shipment please select the AnPost €5.95 option for your delivery. In the case of standard post, please allow up to 15 working days for delivery from the date of shipping. After this duration your order would be considered missing and we will place a trace on your parcel. If this fails to locate your parcel we will provide a full refund or arrange a new parcel for you.
If you require tracked shipping please ensure to select the correct shipping option for your order. If your order goes missing it is quicker and easier to relocate it and resolve the situation. Arrival to destination may still take up to 4 weeks.
If you select the “UNTRACKED” option there is a greater chance of your parcel becoming lost. In the event of this happening it can take up to 12 weeks for a resolution.
Taxes and Customs Charges
If you are ordering from outside the EU your parcel may be subject to additional local taxes and charges. The taxes and customs duty are the responsibility of the purchaser. Infant nappies and reusable sanitary wear in Ireland is free from tax within Ireland, so you will not be charged for this at checkout. However the tax rates for nappies and sanitary wear varies from country to country, so please ensure that you are aware of any possible charges that you may be liable for in your own country.